Shipping policy

At Just Grapple, we strive to provide a seamless shopping experience for our customers, including reliable and efficient shipping services. Please review the following shipping policies before placing your order:


  1. Processing Time:

We aim to process and dispatch orders promptly. Orders are typically processed within 7-12 business days, excluding weekends and holidays. However, processing times may vary during peak seasons or due to unforeseen circumstances. As all our products are hand made on demand. 


  1. Shipping Methods:

We offer various shipping methods to accommodate your needs. The available shipping options will be displayed during the checkout process. Please select the shipping method that best suits your requirements.


  1. Shipping Rates:

Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. Shipping costs will be displayed during the checkout process before you complete your purchase.


  1. Shipping Times:

Shipping times may vary depending on your location, selected shipping method, and other factors beyond our control. While we strive to provide accurate estimated delivery times, please note that actual delivery times may differ.


  1. Tracking Information:

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery and estimate the expected delivery date.


  1. Shipping Address:

Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders that are lost or delayed due to incorrect or incomplete shipping addresses provided by the customer.


  1. International Shipping:

We ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges.


  1. Shipping Delays:

While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or other logistical issues. We appreciate your patience and understanding in such situations.


  1. Lost or Damaged Packages:

In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory outcome.


  1. Contact Us:

If you have any questions or concerns about our shipping policies, please contact us at shop@justgrapple.co.za Our customer service team is here to assist you and address any inquiries you may have.


By placing an order with us, you acknowledge and agree to abide by our shipping policies outlined above. We appreciate your business and strive to provide you with a positive shopping experience from start to finish.