Refund policy

Refund Policy:

We want you to be completely satisfied with your purchase from Just Grapple. However, we can only offer refunds or exchanges in certain circumstances.

Refunds:

We provide refunds for incorrect manufacturing or defective items only. If you receive a product that is incorrect, damaged, or defective, please contact us within 10 days of receiving your order to arrange for a refund or replacement.

Exchanges:

We do not offer exchanges for items that have been ordered incorrectly (e.g., wrong size, color, etc.). Please review your order carefully before completing your purchase.

Refund Process:

To request a refund for a defective or incorrect item, please contact our customer service team at shop@justgrapple.co.za . You may be required to provide proof of the defect or incorrect item, such as photographs or a detailed description.

Exceptions:

Refunds or exchanges may be refused if the item has been damaged due to misuse, neglect, or improper care.